Occasionally, some users may experience an error when trying to download and run the setup file for TurboLaw (for example, when installing on a new computer). The error message will appear once the download is complete and you attempt to run the setup, and it will say:
Installer integrity check has failed. Common causes include incomplete download and damaged media. Contact the installer's author to obtain a new copy.
This problem is caused by an incomplete download - that is, the setup file for TurboLaw did not completely download to 100% (although your web browser thinks that it did). Incomplete downloads can happen if the download is interrupted.
When this problem occurs, you must re-download the file again. Usually this can be done by simply clicking the download link again. However, in some cases your web browser will "cache" (save) the incomplete file you downloaded, and instead of downloading it again when you click the link, it will simply re-use the (incomplete) file.
To correct this problem, you must clear your browser's cache. The steps to do this vary depending on which browser you are using, however we have provided instructions for some of the more common browsers below.
To clear the cache (called "Temporary Internet Files" in Internet Explorer), follow these steps:
- Click the Tools menu and choose Internet Options.
- In the window which appears, click on the Delete button in the Browsing history section.
- Un-check all items except for Temporary Internet Files, and then click the Delete button.
It may take a few moments while Internet Explorer deletes the Temporary Internet files. Once this is complete, you can click on the download link again.
To clear the cache in Mozilla Firefox, follow these steps:
- Click the Tools menu and choose Clear Recent History.
- In the window which appears, un-check all items except for Cache, and then click the Clear Now button.
It may take a few moments while Firefox clears the cache. Once this is complete, you can click on the download link again.
To clear the cache in Google Chrome, follow these steps:
- Click the Settings button (the wrench icon) and point to Tools and then click on Clear Browsing Data.
- In the window which appears, uncheck all items except for Empty the cache, then click the Clear browsing data button.
It may take a few moments while Chrome clears the cache. Once this is complete, you can click on the download link again.
Note that TurboLaw products do not run directly in Mac OS X; you must use emulation (e.g., Parallels Desktop) to run Windows on your Mac before you can run TurboLaw products on your Mac. However, you may want to use your Mac's web browser to download the setup file (or perhaps just to download the setup file before copying it to another computer in your office).
To clear the cache in Safari on Mac OS X, follow these steps:
- Click the Safari menu and choose Empty Cache.
- When the dialog appears asking if you are sure you want to empty the cache, click Empty.
It may take a few moments while Safari empties the cache. Once this is complete, you can click on the download link again.
To clear the cache in Safari for Windows, follow these steps:
- Press the CTRL, ALT, and E keys on your keyboard.
- In the dialog box which appears asking if you are sure if you want to empty the cache, click Empty.
Because AOL users may actually be using any one of several browsers (as well as possibly one of several different versions of the AOL software itself), we recommend that you view this help article from AOL which contains instructions on how to clear your cache in the various browsers you might be using.