Error message when creating documents: "The Open2002 method or property is not available"

Under certain circumstances, when creating new documents for a case in TurboLaw, an error message may appear which says:

The Open2002 method or property is not available because permission for this document is currently restricted.

After clicking OK to this error message, you will receive an Unexpected Error (the "Oops" error). The details of this error will say:

Exception Type: System.NullReferenceException
Exception Message: Object reference not set to an instance of an object.
Exception Target Site: MergeWorker_RunWorkerCompleted

This particular error is caused by having the "preview pane" in Windows Explorer enabled. Because the preview pane interfaces with Microsoft Word (or Excel) to display previews of these documents, it can interfere with TurboLaw when it tries to open Word or Excel to fill out a document.

If you encounter this specific error, simply disable the preview pane in Windows Explorer to resolve the issue.

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